This accessibility statement applies to the King's and Lord Treasurer's Rembrancer (KLTR) website which is available at www.kltr.gov.uk.
This website is run by KLTR. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
The majority of this website is fully accessible. We know some parts of this website are not fully accessible:
- some publications are not written in plain English
- Some older publications are in PDF format and are not accessible to everyone
- Some forms are created in Microsoft Word and are not accessible to everyone
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact diversityteam.diversityteam@copfs.gov.uk or call 0300 020 3000.
Other ways to contact us
- RNID Typetalk: 18001 0300 020 3000
- If you are deaf or hearing-impaired you can text us on 07825 280346
- You can contact us via the Contact Scotland BSL video relay service. Access the service online or register for the free app.
Full details of how to contact us is available on the Enquiry Point page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: diversityteam.diversityteam@copfs.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
KLTR is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
At the last test there were no areas of content fond to be inaccessible to users of assistive technology.
We plan to ensure that information updates to the site are provided and laid out in an accessible manner for all users and that all information is available to sighted and screen reader users.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have ‘easy read’ PDFs, designed specifically for user with learning disabilities, information for those involved in a case, and forms published as Word documents.
When these PDFs are reviewed during normal business, we plan to either create accessible PDFs of these documents or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
Information on how to request information on our website in a different format like accessible PDF, large print, easy read, audio recording or braille, is available on every document.
To request alternative formats users should contact our diversity team.
What we’re doing to improve accessibility
We launched our new, accessible KLTRwebsite in May 2022. This site makes it easier for our service users to find and access the information they need about our services.
We will publish an accessibility roadmap later this year which will include details of how we plan to improve accessibility of our older forms and PDF documents.
Preparation of this accessibility statement
This statement was prepared on 18 May 2022. It was last reviewed on 18 May 2022.
This website was last tested on 20 April 2022. The test was carried out by Storm ID.
The accessibility statement was prepared by testing a random sampling of pages which were representative of all available content types on the website. These pages were tested on a variety of internet browsers including Chrome, Safari and Firefox, and a variety of devices, including Macbook, Windows Parallels and iPhone. Testing was done against the WCAG 2.1 success criteria.